Doctor Now in NYC for Homebound and Medically Complex Patients

When a homebound patient needs timely medical attention, Dr.NYC can help determine the right next step.

MD2Home is designed for patients who cannot easily travel to a doctor's office, urgent care center, or clinic because of illness, frailty, disability, or mobility limitations.

If the situation is not an emergency, our care team can review the request and determine whether a physician house call, follow-up appointment, prescription coordination, lab/imaging coordination, or referral is appropriate.

If this is a medical emergency, call 911. Dr.NYC does not replace emergency medical services.

MD2Home is not an emergency service. If the patient has chest pain, severe shortness of breath, stroke symptoms, uncontrolled bleeding, severe injury, or another life-threatening condition, call 911 or go to the nearest emergency room. House call requests are reviewed for clinical appropriateness, location, insurance/payment status, and physician availability.

Need Help for a Homebound Patient?

Start with a brief eligibility review. We will assess whether MD2Home is appropriate and explain the next step.

Request a Timely Eligibility Review

MD2Home is not an emergency service. If the patient has chest pain, severe shortness of breath, stroke symptoms, uncontrolled bleeding, severe injury, or another life-threatening condition, call 911 or go to the nearest emergency room. House call requests are reviewed for clinical appropriateness, location, insurance/payment status, and physician availability.

When to Contact Dr.NYC

Contact us when a homebound or medically complex patient has a non-emergency medical concern and traveling to a doctor's office is difficult.

Examples may include:

  • A change in symptoms that needs physician review
  • Worsening chronic condition concerns
  • Medication questions or medication changes
  • Post-hospital follow-up needs
  • Concerns from a caregiver or family member
  • Difficulty arranging office-based care
  • Need for coordinated follow-up after labs, imaging, hospital discharge, or specialist care

Not Every Request Requires a House Call

Some concerns may be handled through office follow-up, telehealth, medication coordination, home labs, imaging coordination, or referral. Other symptoms may require urgent care or emergency care.

Our first step is to understand the patient's condition and determine the safest, most appropriate path.

Why Timely Review Matters

For medically fragile patients, small changes can become serious quickly. A new cough, worsening swelling, medication confusion, poor intake, weakness, or caregiver concern may signal a need for earlier medical attention.

MD2Home focuses on identifying problems early, coordinating care, and helping prevent avoidable emergency room visits when appropriate.

A doctor treating a patient in her NYC home.

FAQ

Is MD2Home for anyone who wants a doctor to come to their home?

No. MD2Home is designed primarily for homebound and largely home-confined patients, medically complex patients, older adults, and patients whose mobility or health condition makes office-based care difficult.

Do you provide emergency medical care?

No. MD2Home is not an emergency medical service. If the patient has chest pain, severe shortness of breath, stroke symptoms, uncontrolled bleeding, severe injury, loss of consciousness, or another life-threatening condition, call 911.

Can a family member or caregiver request a visit?

Yes. Many requests come from adult children, spouses, caregivers, aides, or care managers. We may ask for information about the patient's condition, mobility, location, current doctors, medications, and care needs.

Does every request result in a house call?

No. Every request is reviewed for clinical appropriateness. Some patients may need a house call, while others may need emergency care, office follow-up, telehealth, labs, imaging, medication coordination, or specialist referral.

What types of patients are usually appropriate?

MD2Home may be appropriate for elderly, frail, disabled, chronically ill, medically complex, recently hospitalized, or largely home-confined patients who have difficulty traveling to medical appointments.

What is a Patient-Centered Medical Home approach?

A Patient-Centered Medical Home approach focuses on coordinated, continuous, patient-centered care. For MD2Home, that means looking beyond a single visit and considering the patient's chronic conditions, medications, home environment, family support, and follow-up needs.

Need Help for a Homebound Patient?

Start with a brief eligibility review. We will assess whether MD2Home is appropriate and explain the next step.

MD2Home is not an emergency service. If the patient has chest pain, severe shortness of breath, stroke symptoms, uncontrolled bleeding, severe injury, or another life-threatening condition, call 911 or go to the nearest emergency room. House call requests are reviewed for clinical appropriateness, location, insurance/payment status, and physician availability.