Doctor On Call in NYC for Homebound Patients

For homebound and medically complex patients, having a doctor on call means having a physician-led care team that understands the patient's history.

Dr.NYC's MD2Home model supports patients who need continuity, not just one-time convenience care. We help families and caregivers determine whether a house call, follow-up visit, care coordination, or emergency referral is the appropriate next step.

Contact the On-Call Care Team

Or call (212) 888-2222

Calls and requests are reviewed for clinical appropriateness. For emergencies, call 911.

MD2Home is not an emergency service. If the patient has chest pain, severe shortness of breath, stroke symptoms, uncontrolled bleeding, severe injury, or another life-threatening condition, call 911 or go to the nearest emergency room. House call requests are reviewed for clinical appropriateness, location, insurance/payment status, and physician availability.

Speak With Us About a Homebound Patient

Tell us about the patient's condition, mobility, location, and care needs.

Contact the On-Call Care Team

MD2Home is not an emergency service. If the patient has chest pain, severe shortness of breath, stroke symptoms, uncontrolled bleeding, severe injury, or another life-threatening condition, call 911 or go to the nearest emergency room. House call requests are reviewed for clinical appropriateness, location, insurance/payment status, and physician availability.

Physician-Led Guidance for Complex Patients

"Doctor on call" does not mean every request automatically results in an immediate home visit. It means the patient's situation is reviewed by a medical team that understands complex care, homebound limitations, and the risks of fragmented treatment.

Depending on the patient's needs, Dr.NYC may recommend:

  • A physician house call
  • Office follow-up
  • Telehealth or phone guidance when appropriate
  • Medication review
  • Lab or imaging coordination
  • Specialist coordination
  • Emergency care when symptoms require it

Who This Service Is Designed For

  • Homebound patients
  • Older adults with limited mobility
  • Patients with multiple chronic conditions
  • Patients recently discharged from the hospital
  • Patients whose family or caregiver needs physician guidance
  • Patients at risk for repeated emergency room visits
  • Patients who need continuity across home, office, pharmacy, lab, imaging, and specialist care

Availability and Response

Dr.NYC accepts requests for physician-led support and house call review. Availability depends on the patient's clinical situation, location, scheduling, and care needs.

If a patient appears to need emergency care, we will advise calling 911 or going to the emergency room.

For Families and Caregivers

Many requests come from adult children, spouses, aides, or care managers who are worried about a patient at home.

If you are caring for someone who is medically complex, frail, confused about medications, recently hospitalized, or unable to travel easily, Dr.NYC can help review whether MD2Home is appropriate.

A doctor on call talking to an elderly patient in her NYC home.

FAQ

Is MD2Home for anyone who wants a doctor to come to their home?

No. MD2Home is designed primarily for homebound and largely home-confined patients, medically complex patients, older adults, and patients whose mobility or health condition makes office-based care difficult.

Do you provide emergency medical care?

No. MD2Home is not an emergency medical service. If the patient has chest pain, severe shortness of breath, stroke symptoms, uncontrolled bleeding, severe injury, loss of consciousness, or another life-threatening condition, call 911.

Can a family member or caregiver request a visit?

Yes. Many requests come from adult children, spouses, caregivers, aides, or care managers. We may ask for information about the patient's condition, mobility, location, current doctors, medications, and care needs.

Does every request result in a house call?

No. Every request is reviewed for clinical appropriateness. Some patients may need a house call, while others may need emergency care, office follow-up, telehealth, labs, imaging, medication coordination, or specialist referral.

What types of patients are usually appropriate?

MD2Home may be appropriate for elderly, frail, disabled, chronically ill, medically complex, recently hospitalized, or largely home-confined patients who have difficulty traveling to medical appointments.

What is a Patient-Centered Medical Home approach?

A Patient-Centered Medical Home approach focuses on coordinated, continuous, patient-centered care. For MD2Home, that means looking beyond a single visit and considering the patient's chronic conditions, medications, home environment, family support, and follow-up needs.

Speak With Us About a Homebound Patient

Tell us about the patient's condition, mobility, location, and care needs. We will help determine whether MD2Home is the right next step.

Contact the On-Call Care Team

MD2Home is not an emergency service. If the patient has chest pain, severe shortness of breath, stroke symptoms, uncontrolled bleeding, severe injury, or another life-threatening condition, call 911 or go to the nearest emergency room. House call requests are reviewed for clinical appropriateness, location, insurance/payment status, and physician availability.