Website Terms of Use

The content on the Site is provided for general informational purposes only and does not constitute medical advice, diagnosis, treatment, or professional clinical judgment. Use of the Site does not create a physician-patient relationship unless and until you are formally accepted as a patient by the Practice under applicable procedures.

You should not rely on Site content as a substitute for consultation with a qualified health care professional. Always seek the advice of your physician or other qualified provider with any questions you may have regarding a medical condition.

Your use of the Site, including submitting a form, sending a message, using a chatbot, requesting an appointment, or subscribing to communications, does not by itself establish a physician-patient relationship, provider-patient relationship, or fiduciary duty. Any clinical relationship is subject to the Practice's intake, acceptance, consent, and applicable legal and professional requirements.

You agree to use the Site only for lawful purposes and in accordance with these Terms. You may not:

• use the Site in any way that violates any applicable law, regulation, or third-party right;
• interfere with the operation, security, or integrity of the Site;
• attempt to gain unauthorized access to the Site, servers, accounts, APIs, forms, databases, or related systems;
• upload, transmit, or submit malware, malicious code, or harmful material;
• scrape, harvest, or extract content or data from the Site using automated means except as allowed by law or our written permission;
• impersonate any person or misrepresent your identity;
• use the Site to submit false, misleading, harassing, abusive, or unlawful content;
• use the Site to send unsolicited promotional messages or spam; or
• use the Site in a manner that could harm the Practice, other users, or third parties.

If you submit information through the Site, including through forms, chatbots, scheduling requests, reviews, surveys, or email links, you represent that the information you provide is accurate to the best of your knowledge and that you have the right to provide it.

You agree not to submit:

• unlawful, defamatory, obscene, threatening, or infringing content;
• another person's confidential or sensitive information without proper authority; or
• information that you know is false or misleading.

We may, but are not obligated to, review, remove, reject, or respond to submissions in our discretion, subject to applicable law and any patient-record obligations.

Your use of the Site is also subject to our Privacy Policy and, where applicable, our Notice of Privacy Practices. Our HIPAA Notice of Privacy Practices explains how protected health information may be used and disclosed and describes your rights under HIPAA. The Privacy Policy governs website and online data practices, while the Notice of Privacy Practices governs protected health information as required by law.

Any appointment request, scheduling request, callback request, chatbot interaction, or communication through the Site is subject to availability, review, confirmation, and applicable practice policies. Submission of a request does not guarantee that an appointment has been scheduled or accepted.

We may contact you regarding your request using the contact information you provide, subject to applicable law and your communication preferences. You are responsible for providing accurate and current contact information.

The Site may link to or integrate with third-party tools or services, including patient portals, scheduling tools, map providers, payment systems, communication platforms, chatbot vendors, analytics services, accessibility tools, embedded media, or social media services. These third-party services are governed by their own terms, privacy notices, and policies, not these Terms.

We are not responsible for the availability, content, security, or practices of third-party services except as required by law.

The Site and its content, including text, logos, graphics, images, layouts, design elements, audio, video, software, code, and other materials, are owned by or licensed to the Practice and are protected by intellectual property and other laws.

Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Site for your personal, non-commercial use.

You may not reproduce, distribute, modify, display, create derivative works from, republish, sell, license, or exploit Site content except as permitted by law or with our prior written consent.

If you believe content on the Site infringes your copyright, you may send a notice to:

Your notice should include sufficient detail to identify the allegedly infringing material and your basis for the claim.

The Site may contain articles, FAQs, blog posts, educational materials, links to external resources, or general service information. Such materials are provided for informational purposes only, may not be complete or current, and should not be interpreted as medical advice, legal advice, or a guarantee of results.

References to treatments, conditions, procedures, or services do not guarantee that such services are appropriate, available, or covered by insurance in your situation.

Unless otherwise stated, the Site is intended for users located in the United States. We make no representation that the Site or its content is appropriate, lawful, or available in other jurisdictions.

We strive to make the Site accessible to all users. If you experience difficulty accessing content or functionality, please contact us at innovations@dr.nyc so we can assist you and consider improvements.

If you provide your email address or mobile phone number, you consent to receive communications from us related to your inquiry, appointment request, or requested services, subject to applicable law and your communication preferences.

Message and data rates may apply for SMS or text communications. Message frequency may vary. Consent to receive text messages is not a condition of treatment unless expressly stated and permitted by law.

Marketing texts or emails, if any, are subject to any separate consent requirements and opt-out rights required by law.

If you submit reviews, testimonials, comments, suggestions, or feedback, you grant us a non-exclusive, worldwide, royalty-free, perpetual license to use, reproduce, display, adapt, publish, and distribute that feedback in connection with our operations and marketing, subject to applicable law and any patient confidentiality obligations.

You represent that your feedback is truthful and that you have the right to submit it. We are not obligated to post or maintain any feedback.

Some jurisdictions do not allow certain limitations, so portions of this section may not apply to you.

You agree to defend, indemnify, and hold harmless the Practice and its owners, employees, providers, affiliates, contractors, licensors, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or related to:

• your violation of these Terms;
• your misuse of the Site;
• your violation of any law or third-party right; or
• information or materials you submit through the Site.

We may modify, suspend, restrict, or discontinue all or any part of the Site at any time without liability, subject to applicable law.

We may update these Terms from time to time. If we make material changes, we will update the "Last Updated" date and take any additional steps required by law. Your continued use of the Site after the updated Terms become effective constitutes acceptance of the updated Terms, to the extent permitted by law.

We may suspend, terminate, or restrict your access to all or part of the Site at any time, with or without notice, if we believe you have violated these Terms, create risk to the Site or others, or as otherwise necessary to protect the Practice, users, or third parties.

These Terms are governed by the laws of the State of New York, without regard to conflict-of-law principles.

Any dispute arising out of or relating to these Terms or the Site shall be brought exclusively in the state or federal courts located in New York, NY, and you consent to the personal jurisdiction of those courts, except where prohibited by law.

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions remain in full force and effect.

These Terms, together with our Privacy Policy and, where applicable, our Notice of Privacy Practices, constitute the entire agreement between you and the Practice regarding your use of the Site, except that additional terms may apply to certain services, portals, patient relationships, or third-party tools.

If you have questions about these Terms, contact us at: